Our commitment: your shows, your way, at the right value

AT&T U-verse believes you deserve the best entertainment and information experience at the right value. Sometimes our local station and network providers make demands that threaten to raise prices or limit the choice, control and convenience you want. In a few cases, they may even seek to prevent their services from reaching your home. This site is designed to help you stay informed as we fight to ensure you can get what you’d like.

Overview

For more information on why disputes with programmers happen, please check our FAQs or In The Media page. You can also send us your comments or concerns by clicking here

Thank you for being an AT&T U-verse® customer.

When station or network owners suspend their channels, they often affect only certain communities. Enter your zip code below to see any current discussions that could affect you.

Following are answers to some of the most frequently asked questions from our customers. If you don’t see the answer to your question below, please click here to send us a comment. We are constantly updating the site with new information.

FAQs

Why can’t I just pay more to get the channels I want?

The fees that AT&T pays to content providers affect the cost of our service. If we give into every unreasonable demand that content providers make, we couldn’t deliver a service that is priced fairly and competitively, and it could set a harmful precedent with other content deals and costs.

How do programming deals work?

Channels in your U-verse channel lineup have agreements that allow us to deliver the content to you. Content agreements expire every few years, so we begin working with the TV network well in advance to negotiate a new deal in place before they expire.

Should I switch to another TV provider in case you lose this programming?

Every TV service provider — including cable and satellite companies — has to negotiate deals with TV networks in order to deliver their content, and are facing similar demands and threats from TV networks during negotiations. This happens to most providers and is not exclusive to U-verse.

Below you’ll find news and views from around the web, which relate to channel expirations, contracts, and disputes.

Austin American-Statesman:
“What you see — it’s sort of a pattern — is that they negotiate, negotiate, negotiate to try to come up with a carriage fee that works and eventually, when they don’t reach a successful conclusion, the content provider says ‘OK, well, if you can’t reach an agreement with us, we’re going to pull your programming.’ And usually they’ll find some sort of must-watch event to try and leverage that.”
— John Breyault, vice president of public policy, telecommunications and fraud for the National Consumers League.


New York Times:
Content providers are testing the limits — hoping to raise the bar as high as possible.
— Steve Ridge, president of the media strategy group for Frank N. Magid Associates


Broadcasting & Cable: 
“The majority of the rise in programming fees placed on the cable operators from the broadcasters will funnel down to higher overall monthly subscriber rates or may lead to dropping some of the fringe cable nets from the lower digital tiers.”
― Justin Nielson, analyst at SNL Kagan


SNL Kagan:
“Cable networks are able to plan for and plow through economic downturns that negatively impact the broad market because contracts with affiliates are locked in for multiple years, while TV shows can often be canceled on short notice. Therefore, if it appears that the economic winds are blowing in the wrong direction, they can switch to lower-cost programming in some time slots and weather it out until a rebound appears.
─ Derek Baine, analyst for SNL Kagan


New York Daily News: 
“These end-of-year disputes are so common now — and the pattern so predictable — that consumers probably can guess the next move the same way they can recite episodes of Seinfeld… MSG is telling viewers that they may seek a different programming service before Dec. 31 to assure they’ll continue to get its networks. That’s hollow pitch because changing services is not easy and the reality is, this same dispute can happen with any network and any carrier.
─ Rich Huff, reporter for the New York Daily News