Our commitment: your shows, your way, at the right value
AT&T U-verse believes you deserve the best entertainment and information experience at the right value. Sometimes our local station and network providers make demands that threaten to raise prices or limit the choice, control and convenience you want. In a few cases, they may even seek to prevent their services from reaching your home. This site is designed to help you stay informed as we fight to ensure you can get what you’d like.
When station or network owners suspend their channels, they often affect only certain communities. Enter your zip code below to see any current discussions that could affect you.
Following are answers to some of the most frequently asked questions from our customers. If you don’t see the answer to your question below, please click here to send us a comment. We are constantly updating the site with new information.
Why can’t I just pay more to get the channels I want?
The fees that AT&T pays to content providers affect the cost of our service. If we give into every unreasonable demand that content providers make, we couldn’t deliver a service that is priced fairly and competitively, and it could set a harmful precedent with other content deals and costs.
How do programming deals work?
Channels in your U-verse channel lineup have agreements that allow us to deliver the content to you. Content agreements expire every few years, so we begin working with the TV network well in advance to negotiate a new deal in place before they expire.
Should I switch to another TV provider in case you lose this programming?
Every TV service provider — including cable and satellite companies — has to negotiate deals with TV networks in order to deliver their content, and are facing similar demands and threats from TV networks during negotiations. This happens to most providers and is not exclusive to U-verse.